Our themes are digital products: once downloaded, they cannot be returned. Before you buy, please try the live demo and read the documentation of the theme — they show exactly what you get.
When we refund
You can ask for a refund within 3 days of your purchase if the theme has a serious technical problem: a bug we can reproduce that stops the theme from working as described on its page, on a supported version of Ghost, and that our support cannot fix within a reasonable time after you report it.
When we do not refund
- You changed your mind, or no longer need the theme.
- The theme does not suit your project, or you expected features that are not described on its page.
- The problem comes from your hosting, your Ghost version (older than the one required), another integration or custom code.
- The request is made more than 3 days after the purchase.
How to ask
Write to samadesign.themes@gmail.com with your order number, the theme, your Ghost version, a link to your site and a description of the problem. We first try to fix it with you; most problems are solved within a few days.
After a refund
The licence ends: you must uninstall the theme from every website and delete all copies of its files. Your download access, updates and support for that theme end too.
Payment disputes
Please contact us before opening a dispute with your bank or payment provider: we answer every request.